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Being Seen in an Emergency

Certain symptoms such as chest pain, acute shortness of breath, coughing up blood or vomiting blood can be life threatening and more serious and you will be advised to call an ambulance.

If you need to be seen in an emergency, please ring and let the receptionist know before coming to the surgery. Your details will be passed to the Doctor who will advise accordingly. 

Please be patient as you may have to wait to be seen.

At the surgery we try to see patients as soon as possible. Requests for urgent appointments are to be seen the same day by either the doctor or a nurse. Inappropriate requests may mean that someone with a genuine serious problem may not be able to be seen. 

Many minor conditions can be treated with over the counter medication to relieve your symptoms until you can be seen in a routine appointment and surgery staff will be happy to advice on suitable short term medications.



Did you know…many conditions can be managed by yourself with help from your local pharmacist, practice nurse or GP – you don’t always need to access the Out Of Hours service or hospitals.

DO NOT USE A&E or Minor Injuries unit for:

  • Flu like illness, coughs, earache, backache
  • Sore throats
  • Minor breathlessness or wheezing
  • Abdominal pain (unless it is extreme or associated with a collapse)
  • Urinary difficulties (unless you have been unable to pass water for some hours)
  • Rashes (unless it does not disappear with ‘the glass test’ or the person is very unwell)
  • Diarrhoea and/or vomiting
  • Simple bites and stings
  • Social problems
  • Dental problems
  • Emergency contraception

DO USE A&E for:

  • Major injuries, e.g. road accidents
  • Falls from a considerable height
  • Major head injuries
  • Collapse/unconsciousness
  • Severe breathing difficulty
  • Severe chest pain
  • Severe bleeding
  • Poisoning or overdose
  • Extensive burns

DO USE minor injuries for:

  • Broken bones
  • Sprains
  • Deep cuts
  • Minor burns
  • Animal/larger bites

Unfortunately, too many people attend A&E with very minor problems. This makes it difficult for A&E staff to deal with the volume of cases, it causes delays for other patients and incurs considerable costs to the NHS service. If you have a problem, you should usually contact your GP surgery in the first instance as they can offer advice, treatment or direct you to the most appropriate option for your situation. It is important to have a well-stocked first aid kit in your home to deal with minor accidents. It should be kept in a cool, dry place, out of reach of children. Visit for help with what to keep in your first aid box.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website